Safety guide

How to block user who make you uncomfortable?

If you don’t want someone to contact you, just use the Block option. This will stop them from calling or messaging you.

You can report inappropriate users from the detailed profile page, just click on the "⋮" symbol on the right upper corner of the screen. After that, please select the block option.

Alternatively, if can block user from message section, just click on the "⋮" symbol on the right upper corner of the screen. After that, please select the block option.

How to unblock user

You can always unblock user by doing the following:

Go to Profile on the main screen > Find the 'Blocklist' section in the list > Choose user you want to unblock and tap on the “Unblock” button.

How to report user who make you uncomfortable?

Your safety matters to us. We don't allow any behavior that breaks our rules. If you spot something wrong, let us know right away so we can deal with it.

You can report inappropriate users by clicking on “Report” button at the top right corner while you are matched with them.

Alternatively, if you'd like to report inappropriate messages, please enter the chatroom with the improper messages and click on the "⋮" symbol on the right upper corner of the screen. After that, please select the report button and send us your report.

If you'd like to report inappropriate stories, click on the “Report” button at the top right corner of the screen.

Alternatively you can report the user from the detailed profile page, just click on the "⋮" symbol on the right upper corner of the screen. After that, please select the report button and send us your report.

Why has my content been removed?

If your profile content has been moderated following an illegal content report, your content will be removed. We also recommend reviewing Aveola's terms of service and Aveola Community Guidelines to understand the terms that govern your use of our services.

You may appeal the moderation decision within 6 months from the content removing.

Why I am blocked?

We block accounts to keep Aveola safe for everyone. A block is permanent (account removal). Some blocks are triggered automatically by our safety systems; others are placed by human moderators after review.

Below you’ll find the most common reasons, what you can do next, and how to appeal if you believe this was a mistake.

Common reasons for blocks

• Harassment or bullying — threats, targeted insults, coordinated abuse.
• Hate speech or discrimination — attacks based on race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, or disability.
• Sexual content & exploitation — nudity, sexual content, requests for sexual images, or any content involving minors (zero-tolerance).
• Grooming or predatory behavior — attempting to gain trust for exploitation, inappropriate contact across age groups.
• Harmful or illegal content — violence, drugs, criminal activity, or advocacy of self-harm/suicide.
• Impersonation & scams — fake profiles, phishing, fraud, or asking for money/PII.
• Age or identity issues — failing or refusing required age verification, using another person’s identity.
• Spam or platform abuse — mass messaging, automation, evading prior enforcement, selling accounts.
• Security concerns — signs of a hacked account or unsafe device behavior.
• Payments & chargebacks (if applicable) — fraud or repeated chargebacks.

Note: We do not reinstate accounts involved in child sexual exploitation, severe violence, or other zero-tolerance violations.

What you can do next

• Check the notice in the app or email
  We usually state the category and whether the block is temporary
• Review our policies
  Read the Community Guidelines and Terms of Use to understand what triggered enforcement.
• If you think we made a mistake (appeal)
  See “How to appeal” below

How to appeal?

If you disagree with this decision, contact us and we’ll review the case.

• Email: support@aveola.app
• In your message, include (if possible) a brief explanation of why you believe this is an error

We’ll take a fresh look and respond after review. Submitting multiple appeals will not speed up the process.

Tips to avoid future blocks

• Be respectful; don’t harass or target others.
• Don’t share or request sexual content; never involve minors.
• Don’t share or request sexual content; never involve minors.
• Use the Block and Report tools when something feels off.
• Complete age/identity checks when requested.
• Keep your app updated; enable two-factor authentication.