These Purchase Terms apply when you buy anything inside Aveola. They sit on top of our other legal documents (such as Terms and Conditions and Privacy Policy). If something in these Purchase Terms conflicts with other applicable legal documents, these Purchase Terms apply to your purchase.
We encourage you to read these Purchase Terms very carefully before you pay.
1. WHAT YOU CAN BUY (TICKETS AND SUBSCRIPTIONS)
1.1. Through the Service you can buy “Tickets” — virtual items that unlock paid features inside Aveola.
1.2. Right now, you can use Tickets to:
- send a virtual gift to another user;
- extend the duration of a video chat beyond the standard time limit; and
- use any other paid feature we offer to you in the Service from time to time.
1.3. Before each purchase, the Service will show applicable details, including the price (where possible, in your local currency) and the number of Tickets you will receive.
1.4. Virtual gifts and private messages are delivered immediately when you send them. Once delivered, they cannot be returned or undone.
1.5. We can change the price of Tickets and the number of Tickets required to access certain features at any time. Any changes will apply to future purchases only — they will not affect Tickets you have already bought.
1.6. Through the App you can subscribe to access special features and content. A subscription purchased through the App provides access to the subscribed features and content exclusively through the App and does not provide access to such features or content through the Website.
1.7. We may offer a free or a paid trial subscription for service. Unless you cancel before the end of the trial, you will be automatically charged a price indicated on the payment screen for a chosen subscription period.
1.8. The subscription renews automatically at the end of each period (each week, month, 6 months, year, or otherwise, depending on the option selected by you at the time of purchase) until you cancel.
1.9. Canceling your subscription means that the automatic renewal will be disabled, but you will still have access to all your subscription features for the remaining time of then-current period. Note that deleting the app or your account does not cancel your subscriptions.
If you purchased a subscription or enabled trial on Google Play: You can cancel a trial or a subscription anytime by turning off auto-renewal through your Google Play account settings. To avoid being charged, cancel the subscription in your account settings before the end of the trial or then-current subscription period. You alone can manage your subscriptions. Learn more about managing subscriptions (and how to cancel them) on Google’s support page.
1.10. To the maximum extent permitted by applicable laws, we may change subscription fees at any time. We will give you reasonable notice of any such pricing changes by posting the new prices on the app and/or by sending you an email notification, or in other prominent way. If you do not wish to pay the new fees, you can cancel the applicable subscription prior to the change going into effect.
2. WHO CAN BUY
2.1. You must be at least 18 years old (or older if that is the required legal age in your country) to make a purchase.
2.2. By making a purchase you confirm that you are using your own valid payment method and that you are buying the Tickets for your personal, non-commercial use.
3. HOW PAYMENT WORKS
3.1. You can pay using any payment method we offer at checkout.
3.2. Purchases on our website are processed by third-party payment providers (for example, Solid or PayPal). By paying, you authorize them to charge your selected payment method. Purchases through Google Play or the Apple App Store are processed by Google or Apple and follow their own payment rules.
3.3. Currency conversion fees, foreign-transaction fees, or other bank charges may apply depending on your card or bank. These are set by your provider, not by us.
4. REFUNDS
4.1. Tickets are sold “as is”. As a general rule, all purchases are final and non-refundable, except where these Terms or applicable law say otherwise.
4.2. General refund request. If you think you were charged the wrong amount, please contact us first at support@aveola.app so we can fix it. We aim to respond within 3 business days.
If you bought through Google Play, please request your refund through the relevant store first — we do not control those refunds.
4.3. While we are reviewing a discretionary refund request under section 5.2, please don’t spend the Tickets in question — if you do, we may not be able to refund those specific Tickets. This does not affect your statutory rights under sections 5.4 (EU/UK), 5.5 (US) or 5.6 (Latin America), which apply regardless.
4.4. EU and UK residents — 14-day right of withdrawal
If you are a resident of the European Union or the United Kingdom, you have a legal right to withdraw from your purchase within 14 days, without giving a reason and without paying any cancellation fee.
To withdraw, send us a clear statement that you want to cancel — for example, by emailing support@aveola.app or by using the model withdrawal form in Section 9 below. You are not required to use the form though; any clear message works. As long as you send the message before the 14-day deadline expires, you are in time, even if it reaches us after. We will refund all payments we received from you using the same payment method, no later than 14 days after we receive your withdrawal notice. You will not be charged any fee for the refund.
IMPORTANT: WHEN YOU BUY A DIGITAL SERVICE FROM US, YOU AGREE THAT WE CAN START DELIVERING IT TO YOU STRAIGHT AWAY — AND THAT ONCE WE HAVE FULLY DELIVERED THE DIGITAL CONTENT (WHEN TICKETS ARE USED, E.G. A VIRTUAL GIFT HAS BEEN SENT, OR A VIDEO CHAT HAS BEEN EXTENDED), YOU LOSE YOUR RIGHT TO WITHDRAW FOR THAT ALREADY-DELIVERED CONTENT. IF WE HAVE STARTED DELIVERING A DIGITAL SERVICE BUT NOT FINISHED, YOU MAY BE ENTITLED TO A PROPORTIONAL REFUND FOR THE PART NOT YET DELIVERED. WE WILL GIVE YOU CONFIRMATION OF THIS CONSENT IN WRITING (E.G. BY EMAIL) WHEN YOU MAKE THE PURCHASE.
4.5. United States residents
If you are a resident of the United States of America, our standard refund process in section 5.2 applies. Some states give consumers extra rights, nothing in these Terms limits any non-waivable rights you have under US federal or state consumer protection laws.
4.6. Latin America residents
For users residing in Latin America, applicable laws may grant additional consumer rights, nothing in these Terms limits any non-waivable rights you have under applicable laws.
To use any of these rights, email us at support@aveola.app before the relevant deadline. We will refund you using the same payment method, free of charge, within the time required by your local law.
THE SAME CAVEAT AS FOR THE EU APPLIES: ONCE A VIRTUAL GIFT HAS BEEN SENT, A PRIVATE MESSAGE HAS BEEN DELIVERED, OR A VIDEO CHAT HAS BEEN EXTENDED, THE DIGITAL CONTENT HAS BEEN FULLY DELIVERED TO YOU AND A REFUND FOR THAT DELIVERED CONTENT IS GENERALLY NOT AVAILABLE.
4.7. If you do not meet the conditions above, fees you have paid are non-refundable and non-exchangeable, unless your applicable law says otherwise.
5. TICKETS HAVE NO MONETARY VALUE
5.1. Tickets are virtual items. They are not real money, currency, or property of any kind, and they have no monetary value outside the Service.
5.2. You cannot sell, trade, gift, transfer, or exchange Tickets — to anyone, for anything (money, goods, or other items) outside the Service. Tickets also cannot be transferred (a) on death, (b) as part of a divorce or family-law matter, or (c) by operation of law.
5.3. When you buy Tickets, what you actually get is a limited, personal, revocable, non-transferable, non-sublicensable licence to use them inside the Service. Your Ticket balance reflects the size of that licence — not stored value or any kind of property right.
5.4. You can only use Tickets inside the Service. You cannot combine them with other discounts, coupons, or promotions, unless we say so.
5.5. We can manage, change, or remove Ticket types and features at any time. If we do, we will not owe you or anyone else compensation, except where the law requires us to refund you.
6. WHEN YOU CAN LOSE YOUR TICKETS
6.1. You may lose any unused Tickets if:
- your account is deleted, suspended, or terminated;
- your account has been inactive (not logged into) for 12 months;
- you break these Terms, our Terms and Conditions, or our Privacy Policy or any our other legal documents;
- we reasonably suspect fraud, chargeback abuse, or other misuse of the Tickets or the Service;
- we reasonably suspect other unlawful activity linked to your account; or
- we reasonably believe your conduct creates a risk to the safety of other users, to the integrity of the Service, or to our compliance with applicable law.
6.2. We will give you reasonable notice before forfeiting Tickets where we can — but we may act immediately in cases of suspected fraud, abuse, or illegal activity.
6.3. You will not get money or other compensation for unused Tickets when your account is closed (whether by you or by us), except where your local law requires us to refund you.
7. CHANGES TO THESE TERMS
7.1. We can update these Purchase Terms from time to time. We will post the updated version on our website and update the “Last Updated” date below. For material changes, we will give you advance notice (e.g. by email or in-app) where required by law.
7.2. The version of the Purchase Terms in force on the date of your purchase is the version that applies to that purchase.
8. HOW TO CONTACT US
If you have any questions, refund requests, or withdrawal notices — please email us at support@aveola.app. We aim to reply within a few business days.
Operator: Pepitama Limited, Ioanni Mina 8, Agios Ioannis, 4871, Limassol, Cyprus.
9. MODEL WITHDRAWAL FORM (EU / UK)
If you are eligible for a withdrawal as described above, you may, for convenience, use this model withdrawal form and send it to support@aveola.app — but you are not required to use this exact form.
To: Aveola — support@aveola.app
Subject: Exercise of Right of Withdrawal
I hereby notify you of my withdrawal from the contract for the purchase of the following service:
Service Name:
Date of purchase:
Full name:
Email address used for the account:
Payment method used:
Date:
(Signature required if submitted by mail)
Last Updated: 22 September 2026
These Purchase Terms apply when you buy anything inside Aveola. They sit on top of our other legal documents (such as Terms and Conditions and Privacy Policy). If something in these Purchase Terms conflicts with other applicable legal documents, these Purchase Terms apply to your purchase.
We encourage you to read these Purchase Terms very carefully before you pay.
1. WHAT YOU CAN BUY (TICKETS AND SUBSCRIPTIONS)
1.1. Through the Service you can buy “Tickets” — virtual items that unlock paid features inside Aveola.
1.2. Right now, you can use Tickets to:
- send a virtual gift to another user;
- extend the duration of a video chat beyond the standard time limit; and
- use any other paid feature we offer to you in the Service from time to time.
1.3. Before each purchase, the Service will show applicable details, including the price (where possible, in your local currency) and the number of Tickets you will receive.
1.4. Virtual gifts and private messages are delivered immediately when you send them. Once delivered, they cannot be returned or undone.
1.5. We can change the price of Tickets and the number of Tickets required to access certain features at any time. Any changes will apply to future purchases only — they will not affect Tickets you have already bought.
1.6. Through the App you can subscribe to access special features and content. A subscription purchased through the App provides access to the subscribed features and content exclusively through the App and does not provide access to such features or content through the Website.
1.7. We may offer a free or a paid trial subscription for service. Unless you cancel before the end of the trial, you will be automatically charged a price indicated on the payment screen for a chosen subscription period.
1.8. The subscription renews automatically at the end of each period (each week, month, 6 months, year, or otherwise, depending on the option selected by you at the time of purchase) until you cancel.
1.9. Canceling your subscription means that the automatic renewal will be disabled, but you will still have access to all your subscription features for the remaining time of then-current period. Note that deleting the app or your account does not cancel your subscriptions.
If you purchased a subscription or enabled trial on Google Play: You can cancel a trial or a subscription anytime by turning off auto-renewal through your Google Play account settings. To avoid being charged, cancel the subscription in your account settings before the end of the trial or then-current subscription period. You alone can manage your subscriptions. Learn more about managing subscriptions (and how to cancel them) on Google’s support page.
1.10. To the maximum extent permitted by applicable laws, we may change subscription fees at any time. We will give you reasonable notice of any such pricing changes by posting the new prices on the app and/or by sending you an email notification, or in other prominent way. If you do not wish to pay the new fees, you can cancel the applicable subscription prior to the change going into effect.
2. WHO CAN BUY
2.1. You must be at least 18 years old (or older if that is the required legal age in your country) to make a purchase.
2.2. By making a purchase you confirm that you are using your own valid payment method and that you are buying the Tickets for your personal, non-commercial use.
3. HOW PAYMENT WORKS
3.1. You can pay using any payment method we offer at checkout.
3.2. Purchases on our website are processed by third-party payment providers (for example, Solid or PayPal). By paying, you authorize them to charge your selected payment method. Purchases through Google Play or the Apple App Store are processed by Google or Apple and follow their own payment rules.
3.3. Currency conversion fees, foreign-transaction fees, or other bank charges may apply depending on your card or bank. These are set by your provider, not by us.
4. REFUNDS
4.1. Tickets are sold “as is”. As a general rule, all purchases are final and non-refundable, except where these Terms or applicable law say otherwise.
4.2. General refund request. If you think you were charged the wrong amount, please contact us first at support@aveola.app so we can fix it. We aim to respond within 3 business days.
If you bought through Google Play, please request your refund through the relevant store first — we do not control those refunds.
4.3. While we are reviewing a discretionary refund request under section 5.2, please don’t spend the Tickets in question — if you do, we may not be able to refund those specific Tickets. This does not affect your statutory rights under sections 5.4 (EU/UK), 5.5 (US) or 5.6 (Latin America), which apply regardless.
4.4. EU and UK residents — 14-day right of withdrawal
If you are a resident of the European Union or the United Kingdom, you have a legal right to withdraw from your purchase within 14 days, without giving a reason and without paying any cancellation fee.
To withdraw, send us a clear statement that you want to cancel — for example, by emailing support@aveola.app or by using the model withdrawal form in Section 9 below. You are not required to use the form though; any clear message works. As long as you send the message before the 14-day deadline expires, you are in time, even if it reaches us after. We will refund all payments we received from you using the same payment method, no later than 14 days after we receive your withdrawal notice. You will not be charged any fee for the refund.
IMPORTANT: WHEN YOU BUY A DIGITAL SERVICE FROM US, YOU AGREE THAT WE CAN START DELIVERING IT TO YOU STRAIGHT AWAY — AND THAT ONCE WE HAVE FULLY DELIVERED THE DIGITAL CONTENT (WHEN TICKETS ARE USED, E.G. A VIRTUAL GIFT HAS BEEN SENT, OR A VIDEO CHAT HAS BEEN EXTENDED), YOU LOSE YOUR RIGHT TO WITHDRAW FOR THAT ALREADY-DELIVERED CONTENT. IF WE HAVE STARTED DELIVERING A DIGITAL SERVICE BUT NOT FINISHED, YOU MAY BE ENTITLED TO A PROPORTIONAL REFUND FOR THE PART NOT YET DELIVERED. WE WILL GIVE YOU CONFIRMATION OF THIS CONSENT IN WRITING (E.G. BY EMAIL) WHEN YOU MAKE THE PURCHASE.
4.5. United States residents
If you are a resident of the United States of America, our standard refund process in section 5.2 applies. Some states give consumers extra rights, nothing in these Terms limits any non-waivable rights you have under US federal or state consumer protection laws.
4.6. Latin America residents
For users residing in Latin America, applicable laws may grant additional consumer rights, nothing in these Terms limits any non-waivable rights you have under applicable laws.
To use any of these rights, email us at support@aveola.app before the relevant deadline. We will refund you using the same payment method, free of charge, within the time required by your local law.
THE SAME CAVEAT AS FOR THE EU APPLIES: ONCE A VIRTUAL GIFT HAS BEEN SENT, A PRIVATE MESSAGE HAS BEEN DELIVERED, OR A VIDEO CHAT HAS BEEN EXTENDED, THE DIGITAL CONTENT HAS BEEN FULLY DELIVERED TO YOU AND A REFUND FOR THAT DELIVERED CONTENT IS GENERALLY NOT AVAILABLE.
4.7. If you do not meet the conditions above, fees you have paid are non-refundable and non-exchangeable, unless your applicable law says otherwise.
5. TICKETS HAVE NO MONETARY VALUE
5.1. Tickets are virtual items. They are not real money, currency, or property of any kind, and they have no monetary value outside the Service.
5.2. You cannot sell, trade, gift, transfer, or exchange Tickets — to anyone, for anything (money, goods, or other items) outside the Service. Tickets also cannot be transferred (a) on death, (b) as part of a divorce or family-law matter, or (c) by operation of law.
5.3. When you buy Tickets, what you actually get is a limited, personal, revocable, non-transferable, non-sublicensable licence to use them inside the Service. Your Ticket balance reflects the size of that licence — not stored value or any kind of property right.
5.4. You can only use Tickets inside the Service. You cannot combine them with other discounts, coupons, or promotions, unless we say so.
5.5. We can manage, change, or remove Ticket types and features at any time. If we do, we will not owe you or anyone else compensation, except where the law requires us to refund you.
6. WHEN YOU CAN LOSE YOUR TICKETS
6.1. You may lose any unused Tickets if:
- your account is deleted, suspended, or terminated;
- your account has been inactive (not logged into) for 12 months;
- you break these Terms, our Terms and Conditions, or our Privacy Policy or any our other legal documents;
- we reasonably suspect fraud, chargeback abuse, or other misuse of the Tickets or the Service;
- we reasonably suspect other unlawful activity linked to your account; or
- we reasonably believe your conduct creates a risk to the safety of other users, to the integrity of the Service, or to our compliance with applicable law.
6.2. We will give you reasonable notice before forfeiting Tickets where we can — but we may act immediately in cases of suspected fraud, abuse, or illegal activity.
6.3. You will not get money or other compensation for unused Tickets when your account is closed (whether by you or by us), except where your local law requires us to refund you.
7. CHANGES TO THESE TERMS
7.1. We can update these Purchase Terms from time to time. We will post the updated version on our website and update the “Last Updated” date below. For material changes, we will give you advance notice (e.g. by email or in-app) where required by law.
7.2. The version of the Purchase Terms in force on the date of your purchase is the version that applies to that purchase.
8. HOW TO CONTACT US
If you have any questions, refund requests, or withdrawal notices — please email us at support@aveola.app. We aim to reply within a few business days.
Operator: Pepitama Limited, Ioanni Mina 8, Agios Ioannis, 4871, Limassol, Cyprus.
9. MODEL WITHDRAWAL FORM (EU / UK)
If you are eligible for a withdrawal as described above, you may, for convenience, use this model withdrawal form and send it to support@aveola.app — but you are not required to use this exact form.
To: Aveola — support@aveola.app
Subject: Exercise of Right of Withdrawal
I hereby notify you of my withdrawal from the contract for the purchase of the following service:
Service Name:
Date of purchase:
Full name:
Email address used for the account:
Payment method used:
Date:
(Signature required if submitted by mail)
Last Updated: 22 September 2026
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