This Privacy Policy explains what personal data is collected when you use the Aveola: Live Video Chat mobile application (the "App"), the website located at: aveola.live (the "Website"), the related services and products (together with the App and Website, the "Service"), and how such personal data will be processed.
BY USING THE SERVICE, YOU PROMISE US THAT (I) YOU HAVE READ, UNDERSTAND AND AGREE TO THIS PRIVACY POLICY, AND (II) YOU ARE OVER 18 YEARS OF AGE (OR THE MINIMUM AGE REQUIRED UNDER APPLICABLE LAW, WHICHEVER IS GREATER), OR HAVE HAD YOUR PARENT OR GUARDIAN READ AND AGREE TO THIS PRIVACY POLICY FOR YOU.
If you do not agree, or are unable to make this promise, you must not use the Service. In such case, you must (a) contact us and request deletion of your data; (b) delete the App from your device or leave the Website and not access or use it; and (c) cancel any active subscriptions or trials.
Any translation from the English version is provided for your convenience only. In the event of any difference in meaning or interpretation between the English language version of this Privacy Policy available at aveola.live/privacy-policy, and any translation, the English language version will prevail. The original English text shall be the sole legally binding version.
"GDPR" means the General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.
"EEA" includes all current member states to the European Union, the European Free Trade Association and the Central European Free Trade Agreement. For the purpose of this policy EEA shall include the United Kingdom of Great Britain and Northern Ireland.
Terms not defined in this policy shall have the meanings set out in the GDPR, unless stated otherwise.
Table of contents
We may collect your personal data from you directly, fully or partially automatically, or from third parties, through our website or mobile apps, forms, call center, e-mail, phone, mail/courier, social media, app stores, in-person or online interactions, push notifications, integrations with third-party services, in-app analytics, and any other channels we may use in the future.
For more details on how we collect data, the nature and purpose of its processing, and the legal basis for processing, see below.
| Type of personal data | Nature and purpose of processing | Legal basis for processing |
|---|---|---|
| Data you give us | ||
| Name or nickname | When you create an account on the Service, we ask you to provide your name or nickname. Your name or nickname is displayed in your profile on the Service. | To perform our contract with you. Without your name or nickname we cannot create your profile and provide the Service to you. |
| Age | We ask you to provide your age in order to understand whether you are eligible to use the Service. As a result of such processing, we can confirm that you meet the minimum age requirement and prevent the use of the Service by persons who do not. | To perform our contract with you. Without your age we cannot confirm that you are eligible to use the Service. |
| Email address | You may provide us with your email address in order to create and manage your account. We also use your email address to resolve your support requests and to communicate with you about the Service. We may also process your email address for our marketing campaigns. As a result, you will receive information about our products, such as special offers or new features available on the Service. If you do not want to receive marketing emails from us, you can unsubscribe following instructions in the footer of the marketing emails. | To perform our contract with you. Without your email address we cannot create your account or provide you customer support. Your consent in case of marketing emails. |
| Photo and other content | You may choose to upload a photo, which is displayed in your profile on the Service. Photos and other content uploaded to the Service are subject to automated moderation and automated age analysis carried out by our third-party providers. | To perform our contract with you. Your photo is displayed in your profile, and we cannot provide this part of the Service to you without processing it. Our legitimate interest to moderate the content published on the Service, to keep the Service safe and to prevent the use of the Service by persons who do not meet the minimum age requirement. |
| Profile description and interests | You may choose to add a description of yourself and indicate your interests. This information is displayed in your profile on the Service. Profile descriptions are subject to automated moderation carried out by our third-party providers. | To perform our contract with you. Without this data we cannot display the profile you have chosen to create on the Service. Our legitimate interest to moderate the content published on the Service and to keep the Service safe. |
| Sex or gender | You may choose to provide us with your sex or gender when you complete your profile. Providing this data is optional. This data may be used to be displayed correctly to other users of the Service, and so that users who are looking for people of a particular sex can find your profile. | Our legitimate interest to enable users to find profiles matching the criteria they search for. |
| Quiz/survey answers | You may choose to answer the questions of the quizzes or surveys we make available on the Service. Providing these answers is optional. The purpose of processing this data is to analyse the answers you provide, improve our offers and develop and improve the Service. | Our legitimate interest to develop and improve the Service. |
| Data we collect automatically | ||
| Device and technical data | We collect data from your device and browser. Examples of such data include: IDFV, UUID and other unique identifiers, browser type, operating system version, IP address, time stamp and time zone. | To perform our contract with you. We cannot provide you access to the Service without collecting some device data. Otherwise, our legitimate interest to better understand what categories of users use our Service and to ensure the security of the Service, to prevent fraud and abuse of the Service. |
| Transaction data | When you make payments through the Service, you need to provide financial account data to our third-party service providers. We do not collect or store full credit card number data, though we may receive data about the transaction, including: date, time and amount of the transaction, the type of payment method used. | To perform our contract with you. Without transaction data we cannot process your payments for the Service. |
| Cookies | A cookie is a small text file that is stored on a user's device for record-keeping purposes. Cookies can be either session cookies or persistent cookies. A session cookie expires when you close your browser and is used to make it easier for you to navigate our Service. A persistent cookie remains on your hard drive for an extended period of time. We also use tracking pixels that set cookies to assist with delivering online advertising. Cookies are used, in particular, to automatically recognize you the next time you visit our Website. Cookie data will be stored on your device and most of the times only for a limited time period. | To perform our contract with you - in case of necessary cookies. Without necessary cookies we will not be able to provide you access to the Service. Our legitimate interest in collecting statistics to enhance our Service and ads and/or your consent - in case of cookies that are not necessary. |
| Data provided by third parties | ||
| Google account personal data | When you decide to log in using Google, we receive personal data from your Google Account. The categories of personal data we receive from your Google Account may include name, email address, profile picture associated with your Google Account. | To perform our contract with you. If you choose to log in using your Google account, we cannot provide our Service to you without processing your Google account personal data. |
| Content moderation and age analysis results | We receive from our third-party moderation and age assurance providers the results of the automated review of the photos, identification documents and other content you upload to the Service, including an estimation of your age. | Our legitimate interest to moderate the content published on the Service, to keep the Service safe and to prevent the use of the Service by persons who do not meet the minimum age requirement. |
We share information with third parties that help us operate, provide, improve, integrate, customize, support, and market our Service. We may share some sets of personal data, in particular, for purposes indicated in Section 1 of this Privacy Policy. The types of third parties we share information with include, in particular:
We share personal data with third parties that we hire to provide services or perform business functions on our behalf, based on our instructions. We may share your personal information with the following types of service providers:
| Categories of third party recipient | Nature of third party recipient | Categories of personal information shared |
|---|---|---|
| Cloud storage service providers | Providers of cloud infrastructure and storage solutions used to securely host, store, and manage data (e.g. Amazon Web Services). | All categories of personal data mentioned in Section 1 |
| Gateway service providers and payment processors | Providers enabling payment processing, transaction authorization, and secure handling of payment-related data (e.g. Solidgate, PayPal, Stripe). |
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| Data analytics providers | Providers of analytics tools and services used to analyze usage patterns, measure performance, and improve services (e.g. Amplitude, Microsoft Clarity). | All categories of personal data mentioned in Section 1 |
| Communication service providers | Providers enabling delivery of communications such as emails, notifications, messages, and customer support interactions (e.g. Zendesk, Firebase). |
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| Marketing partners | Third-party partners assisting with marketing activities, including campaign distribution, targeting, and performance measurement (e.g. Google Ads, Facebook Ads). |
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| AI service providers | Providers of artificial intelligence tools used to automatically moderate content uploaded to the Service and to analyse the age of users on the basis of such content (e.g. Hive, Yoti). |
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| Fraud prevention providers | Providers of device identification and fraud detection services used to prevent fraud and abuse of the Service. |
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We use Meta pixel on the Service. Meta pixel is a code placed on the Service collecting data that helps us track conversions from Facebook ads, build targeted audience and remarket to people who have taken some action on the Service (for example, made a purchase).
We may use and disclose personal data to enforce our Terms and Conditions of Use, to protect our rights, privacy, safety, or property, and/or that of our affiliates, you or others, and to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, or in other cases provided for by law.
As we develop our business, we may buy or sell assets or business offerings. Customers' information is generally one of the transferred business assets in these types of transactions. We may also share such information with any affiliated entity (e.g. parent company or subsidiary) and may transfer such information in the course of a corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.
We may share your personal information with our partner organizations that are part of our corporate group – these are companies that are owned by, own, or are jointly-owned with us. These partner organizations will use the information in ways that align with this Privacy Policy, ensuring that your privacy is respected and protected across all our affiliated services.
To be in control of your personal data, you have the following rights:
How to opt out or influence personalized advertising
iOS: On your iPhone or iPad, go to Settings > Privacy > Apple Advertising and deselect Personalized Ads.
Android: To opt-out of ads on an Android device, go to Settings > Privacy > Ads and enable Opt out of Ads personalization. In addition, you can reset your advertising identifier in the same section (this also may help you to see less of personalized ads).
macOS: On your MacBook, you can disable personalized ads: go to System Preferences > Security & Privacy > Privacy, select Apple Advertising, and deselect Personalized Ads.
Windows: On your laptop running Windows 10, you shall select Start > Settings > Privacy and then turn off the setting for Let apps use advertising ID to make ads more interesting to you based on your app activity. If you have other Windows version, please follow the equivalent steps in your version's privacy settings.
In addition, you may get useful information and opt out of some interest-based advertising, by visiting the following links:
To exercise your rights, please provide a request that includes sufficient detail to verify your identity and clearly describe the right you wish to exercise at support@aveola.app. We will only use the personal data provided in a request to verify your identity and respond to it.
Responses will be provided within the time limits required by applicable law. We may refuse requests that are manifestly unfounded, repetitive, or excessive, in which case we will explain our decision.
If you are based in the EEA, you have the following rights:
To exercise any of your privacy rights, please send a request at support@aveola.app. Where available, you may also exercise certain rights through tools or settings provided directly within the Service.
Depending on the state in which you reside (including but not limited to California, Colorado, Connecticut, Delaware, Iowa, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, or Virginia, and other states to the extent they enact privacy laws), you may be entitled to specific privacy rights under state law. These rights apply only to the extent that the relevant state privacy law is applicable to you and to our processing of your personal data. The scope of these rights can vary, and they may be subject to legal conditions or exceptions. If you are uncertain whether these rights apply to you or would like further clarification, you may reach out to us at support@aveola.app.
For California residents, this also serves as our California Notice at Collection.
The definition of "Personal Information" may vary by state law. Generally, it refers to "information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household". Terms mentioned in this Section shall have the meanings set out in the respective state privacy laws.
The table below outlines the categories of Personal Information we collect and the third parties with whom such data may be shared. For more details, refer to Section 1. Please note that certain categories of such personal information may qualify as sensitive personal information as defined under applicable U.S. privacy laws.
| Categories of third party recipient | Categories of personal information shared |
|---|---|
| Cloud storage service providers | All categories of personal data mentioned in Section 1 |
| Gateway service providers and payment processors |
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| Data analytics providers | All categories of personal data mentioned in Section 1 |
| Communication service providers |
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| Marketing partners |
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| AI service providers |
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| Fraud prevention and device intelligence providers |
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We process Personal Information for the following purposes:
For additional details, refer to our Section 1.
In addition to the table above, our Privacy Policy provides further details regarding the categories of third parties with whom we share Personal Information (see Section 2).
Certain state privacy laws, such as those in California require us to disclose the categories of Personal Information that we have shared with third parties for business purposes over the past 12 months. During this period, we have disclosed all categories of Personal Information outlined in the "Categories of Personal Information We Collect" section for business purposes. For example, we may share IP addresses and device identifiers with service providers that assist us with crash monitoring and reporting.
Some U.S. states grant residents the right to opt out of sharing their Personal Information with third parties in exchange for valuable consideration (which may be classified as a "sale" or "share" under state privacy laws, even if no monetary transaction occurs). If you reside in one of these states and would like to limit the disclosure of your Personal Information to third parties for advertising or marketing purposes, please refer to the "Your Rights" section below.
Privacy laws in some U.S. states broadly define the term "sale" and "share" to include sharing of information via cookies, pixels, and similar tracking technologies for certain targeted advertising activities. We do not sell Personal Information for monetary compensation. However, when you visit our websites, we and our advertising partners may collect device data and behavioral insights through tracking technologies, which could be interpreted as a "sale" or "sharing" under state laws, even if no money is exchanged. We do not knowingly engage in sales, sharing, or targeted advertising using the personal information of individuals under 18.
Certain U.S. state privacy laws grant residents specific rights regarding their personal information. If you reside in a state with such laws, your rights may include:
To opt out, you can:
You have the right to exercise your privacy rights without fear of discrimination or retaliation. However, we may provide different levels of service or pricing based on the value of your personal information, as permitted by applicable law.
To exercise any of the available privacy rights, please send a request to support@aveola.app or use the privacy features available in our products.
Verification. To ensure that we properly process your requests regarding your rights, we are required to verify your identity. The verification process may vary depending on the type of request and the Service you use. It may include confirming details such as your name, age, email address, date of subscription purchase, date of last activity, date of account creation, or other relevant Service usage data that reasonably identify you as the account owner. We may also request additional proof of identity if necessary, but we strive to minimize the information required. For certain requests, we may send a verification code or link to authenticate your identity.
Authorized Agent. You may designate an authorized agent to exercise your rights on your behalf. If you have provided the authorized agent with a valid power of attorney, we will work directly with them to process your request. If a power of attorney or similar authorization has not been provided, we will contact you directly to confirm the agent's authority and collect the necessary verification information. The authorized agent must verify both their own identity and that of the consumer they are representing.
Responses will be provided within the time limits required by applicable law. We may refuse requests that are manifestly unfounded, repetitive, or excessive, in which case we will explain our decision.
In certain states, if your request is denied, you have the right to appeal. An appeal must provide enough information to identify the original request and state the grounds for the appeal. We will review and respond within the timeframe set out in applicable laws. If the appeal is again denied, you may escalate the matter to your state's Attorney General.
We retain the categories of personal information listed above as reasonably necessary to fulfill the purposes outlined in this notice, unless a longer retention period is required or permitted by law. In many situations, we must retain all, or a portion, of your personal information to comply with legal obligations, resolve disputes, enforce our agreements, protect against fraudulent, deceptive, or illegal activity, or for another one of our business purposes.
In accordance with Article 18 of the General Personal Data Protection Law ("LGPD") the following rights are stipulated for individuals in Brazil:
You can submit a request to exercise these rights at support@aveola.app. Please note that in certain circumstances, full compliance with a request may not be possible (for example, if the request is manifestly unfounded, impractical, affects the rights of others, or is not required by law). In such cases, a response will still be provided to inform the requester of the decision.
We do not knowingly process personal data from persons under 18 years of age. If you learn that anyone younger than 18 has provided us with personal data, please contact us at support@aveola.app.
We may transfer personal data to countries other than the country in which the data was originally collected in order to provide the Service set forth in the Terms and Conditions of Use and for purposes indicated in this Privacy Policy. If these countries do not have the same data protection laws as the country in which you initially provided the information, we deploy special safeguards.
In particular, if we transfer personal data originating from the EEA to countries with not adequate level of data protection, we use one of the following legal bases: (i) Standard Contractual Clauses approved by the European Commission (details available here), or (ii) the European Commission adequacy decisions about certain countries (details available here).
We will store your personal data for as long as it is reasonably necessary for achieving the purposes set forth in this Privacy Policy (including providing the Service to you). We will also retain and use your personal data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We may modify this Privacy Policy from time to time. If we decide to make material changes to this Privacy Policy, you will be notified by available means such as email and will have an opportunity to review the revised Privacy Policy. By continuing to access or use the Service after those changes become effective, you agree to be bound by the revised Privacy Policy.
You may contact us at any time for details regarding this Privacy Policy and its previous versions. For any questions concerning your account or your personal data please contact us at support@aveola.app.
Effective as of: 26 August 2026
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